How do I book?
The easiest way to book is online via the website, but if you are experiencing difficulty please email us, we are always happy to help.
How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival.
We will invoice you for this via email as it becomes due.
Payments can be made online via paypal, either using a paypal account or a credit/debit card using the link on your invoice.
We can’t take payment over the telephone.
Bookings made within 6 weeks of arrival must be paid in full at the time of booking.
What other charges are there?
No other charges, although we do have optional extras to make your stay even more special..these can be seen on the add ons when making a booking.
What extras do we offer?
If you would like to make your stay that little bit more special we have a range of extras available:
Prosecco and chocolates - £25
Champagne and chocolates - £45
Silk rose and petals - £15
Early arrival (2pm rather than 4pm) - £15
Late departure - (11:30am rather than 10am) - £15
Dog - £30.00 (Maximum of two small/medium dogs)
Birthday Balloons (Inflated Happy Birthday, 2 foil stars, 4 confetti balloons and 6 plain balloons)- £25
If you wish to arrange this please email kaoglencairngorms@gmail.com
What are the arrival and departure times?
The standard check in time is 4pm (If you have purchased early arrival you may arrive from 2pm)
The standard departure time is 10am (If you have purchased a late departure you may depart at 11:30am)
If you wish to arrange this please email kaoglencairngorms@gmail.com
Can I stay for just one night?
Our minimum stay is 2 nights.
One night breaks are offered subject to availability on a last minute basis throughout peak season or at weekends.
If you wish to book a one night stay you can email us, kaoglencairngorms@gmail.com
Are the Suites/Pods well equipped?
The suites/pods kitchens are fully equipped. There is an oven / hob and microwave.
They all have a dining area, and smart TV in the living area. There will be some washing up liquid, dish cloth, tea towel, bin bag, and a toilet roll in your lodge to get you started, but the lodges are self catering so do bring your own consumables!
What should I bring with me?
You may consider a hairdryer.
We provide one set of towels per guest. If you wish to have more we recommend bringing your own.
You may consider flip flops for getting to and from the Hot Tubs.
Do all of the Suites/Pods have Hot Tubs?
All our Suites/Pods have Hot Tubs except our Doe Suite.
Are children welcome?
Children of all ages are very welcome in our suites that sleep 4 guests only. (Child age includes anyone under the age of 18).
We do not allow children in our suites/pods that sleep 2.
Can I bring my dog / cat?
We allow 2 small/medium dogs only in our suites/pods. There is an additional fee of £30 for this.
We do not accept more than two dogs.
We do not allow cats.
Cancellation Policy
If you are unfortunate enough to have to cancel your booking and there is:
More than 14 days till arrival date, we will issue a refund minus the value of the deposit (30%). Alternatively monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Between 14 days and 48hrs until arrival date, no refund will be made however monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Less than 48 hours until arrival date, no refund will be made and dates are non transferable, however the customer may transfer the booking to another party.
We advise you to consider taking out insurance to cover the cost of cancellation.
Our Promise
If on arrival you are not happy to stay with us, we will refund your money... but with lovely suites/pods, outdoor hot tubs, parking at your door, beautiful grounds and friendly staff on hand to help, what's not to love?!